Refund policy

We want you to love what you order from SAMVIRAA. If something isn't right, you can return most items within 30 days of delivery.

How to start a return

Email us at samvira.ai@gmail.com with your order number (it starts with SAM-) and the item you'd like to return. We'll reply within one business day with instructions and the return address. Please don't send anything back before you hear from us: our products ship from different warehouses, so the return address depends on the item.

Condition of returns

Items should be unused, in the condition you received them, and in their original packaging where possible. Pet items that have been used, chewed, washed or exposed to pet hair or food can’t be returned for a change of mind, but they’re always covered if they arrived damaged, faulty or not as described.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund at no cost to you. You won't need to send the item back unless we ask, and if we do, we pay for the return.

Return shipping

If you're returning an item because you changed your mind, you pay for return shipping. We recommend a tracked service, because we can't refund items that don't reach us.

Refunds

Once your return arrives and we've checked it, or once we approve a damage claim, we'll refund your original payment method within 5 business days. Your bank may take a few extra days to show it. If the return is because of our mistake, we also refund your original shipping charge.